Refund policy

Return & Refund Policy

Effective Date: July 31, 2026

At Leathora Official, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

- Be unused and in its original condition.
- Include all original packaging, tags, and accessories.
- Not show signs of wear, damage, or misuse.

Non-Returnable Items

We do not accept returns for:

- Items that have been used or damaged by the customer.
- Products returned without prior approval.
- Gift cards or final sale items (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue promptly.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

- Your refund will be issued to your original payment method.
- Refunds usually appear within 5–10 business days, depending on your bank or card provider.

Return Shipping

- If the return is due to our error (wrong or defective item), we will cover the return shipping cost.
- If the return is for any other reason, the customer is responsible for return shipping costs.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Order Cancellations

Orders can only be cancelled before they have been shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

Contact Us

If you have any questions about returns or refunds, please contact us through our Contact Us page or email us at support@leathoraofficial.com.